Acer laptops all user a touchpad mouse, and when it stops being responsive, it is usually a result of driver issues. If your touchpad is no longer responding, and you are having trouble with the left and right click buttons, then updating your drivers could solve the issue.
If, however, there is a hardware problem, you will have to seek professional assistance from qualified technicians. A common cause of touchpad failure is water damage. Whether you’ve spilled a drink or had your laptop in a damp room, water can affect the connections and sensors on your touch pad and render it useless. Before writing off your computer, try switching it off and leaving it to dry for one or two days.
To solve the problem with software, try the following. You will need a USB or Bluetooth mouse in order to make these changes as your touch pad will not be working, or responding reliably.
Method 1: Enable with Your Keyboard
On many computer systems, you can turn your touchpad on and off with your keyboard.
- On most Acer laptops, you can press and hold the Fn key on your keyboard, and then press either the F6 or F7 key.
- If you can’t find the F6 or F7 key, it should show a small illustration of a hand touching a touchpad.
- Try using your touchpad after using this key combination. If it doesn’t work, move onto the next method.
Method 2: Replace the Battery
On some Acer systems that come with the Gemstone Blue Audio Controls, it is possible to reset it by removing and replacing the battery. Here’s how to do it.
- Make sure that your laptop is switched on and has completely loaded the operating system.
- Remove your laptop’s charger.
- Quickly remove the battery out of your laptop, ensuring that it is still plugged into a power outlet.
- Replace the battery again, and see if the touchpad has begun working again.
Method 3: Updating Through the Acer Website
- First of all, visit the official Acer website, which features all the necessary, and official, drivers and manuals for your device. Go to the following link: https://www.acer.com/ac/en/GB/content/drivers
- On the driver and manuals page, you will be asked to enter your serial number, SNID or model number. This will then take you to a page with appropriate drivers. If you do not know your serial number, you can also choose the category, series and model of your device. If you still don’t know this information, you can use the auto detect feature. At the bottom of the screen you will see green text that reads ‘auto detect my device information’. Click that link and follow the on-screen instructions, and your model number will be detected.
- On the next page, after you have entered the necessary information, you will be presented with Drivers, Documents, BIOS/Firmware downloads and more. By pressing the ‘Driver’ drop down menu, you will be presented with drivers, including a touchpad driver for Windows 7 and up.
Method 4: Updating Through Device Manager
Device Manager is a default app in Windows that allows you to control hardware that is within your computer, or connected to. You can use Device Manager to manage drivers, and update faulty drivers.
- Enter ‘Device Manager’ into the search function of the Windows taskbar. On Windows 10, the search bar can be found by pressing the Cortana button. On Windows 7, 8 and 8.1, you can find the search bar by pressing the Start button.
- In your Device Manager, you will see a long list of devices that are hooked up to your device. Under ‘Mice and Other Pointing Devices’, you should notice your Acer touchpad.
- Right click the Acer touchpad and click ‘Update Driver Software’. This will take you to a window that automatically searches for the latest driver software. If there is one available, it will prompt you to download it.
Downloading the latest driver software will get rid of any potential problems that are causing the mouse issue
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